Sainsun Packaging

FAQ

Frequently Asked Questions

Common questions from B2B buyers evaluating Sainsun Packaging as their OEM/ODM flexible packaging partner. Don't see your question? Contact us — we respond within 24 hours.

What is your minimum order quantity (MOQ)?

Standard pouches and bags: MOQ 100–500 pcs. Functional bags — retort/sterilizable and microwave-ready: MOQ 5,000 pcs. Exact MOQ depends on size, material, and print; send your specification and we will confirm within 24 hours.

Do you provide samples before production?

Yes. Stock samples are free — you only cover shipping. Customized samples with your artwork: US$120 for 1–2 pcs, ready in 5–7 days. For color checks only, we can provide printed film free of charge.

What certifications does your packaging hold?
Our packaging complies with FDA 21 CFR 177 (United States), (EC) 1935/2004 and (EU) 2020/1245 (European Union) food-contact regulations, and we operate under an ISO 9001 quality management system. SGS has verified our facility through onsite inspection as part of the Alibaba Verified Supplier program.
Can you manufacture customized pouch sizes, shapes, and prints?
Yes — this is our core capability. We support customized sizes, formats (stand-up, flat, quad-seal, spouted, shaped), and rotogravure or flexographic printing up to 10 colors. Materials, barrier structures, and finishes (matte, gloss, soft-touch, metallic) are configured to your product's barrier and shelf-life requirements.
What is the typical lead time for production?
Functional bags — retort pouches, microwave-ready bags and spouted pouches — take 20–25 days after artwork approval and deposit, at an MOQ of 5,000 pcs. Standard printed bags follow the timeline written into your quotation, with samples in 5–7 days. Our verified on-time dispatch rate is 97.4% across nine years of export orders.
Which markets do you currently export to?
Approximately 50% of our export volume goes to North America, 40% to Western Europe, and 10% to the Middle East. We are experienced with US (FDA) and EU food-contact compliance documentation and ship from Shenzhen Port. Detailed references from existing clients in your region are available on request.
How can I contact Sainsun Packaging for a quote?
Use the inquiry form on our contact page, email us directly at Leolian@sainsunpack.com, or message us on WhatsApp at +86 19129382896. Email is answered within 24 hours; WhatsApp replies in real time during working hours (China Standard Time). You can also visit our SGS-verified Alibaba storefront at sainsunrts.en.alibaba.com.

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